TERMS & CONDITIONS
Maison Beau can be reached for any questions regarding the Terms & Conditions and matters connected to any orders or purchases on the following email address:
These Terms & Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain maisonbeau.co.uk or any sub-domains, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms & Conditions.
Please make sure you have read and understood them before placing an order.
1.3 Maison Beau reserves the right to amend these Terms & Conditions at any time. The new version will not be retroactive and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.
2. CONCLUSION OF CONTRACT
By placing an order on the Site, you are offered to purchase products subject to these Terms & Conditions.
On the Site you will follow the the below steps in completing your order.
- Find the product(s) you would like on the Maison Beau website
- Select the required size and click the button ‘Add to Cart’
- Once you’ve added the items you require to the cart, select the ‘Checkout’ option
- You will be asked to input your Billing & Delivery details
- Review your order to ensure all items & details are correct
- Press ‘Complete Order’
You will then receive an order confirmation via email to the email address provided at the time the order was placed.
In the unlikely event that we are unable to fulfil your order, for any given reason, an email will be sent to the address supplied when you placed the order. This will explain the issue at hand and provide any possible solution.
Do remember to check your cart and delivery information to ensure your order is correct, before pressing the ‘Place Your Order’ button. We may not be able to amend or cancel your order once it has been submitted.
If you do place an order in error - or wish to amend - please email and our MB Team will do their best to help you. Please note that after the point of purchase, cancellations or amendments to orders may not be possible.
2.4 Maison Beau reserves the right to reject or cancel your order fulfilment of all orders placed on the website.
We explicitly reserve the right to not accept your order for any of the following reasons:
- The selected product/products is/are not available or in stock
- Your billing information is not correct or not verifiable
- Your order has been suspected of fraudulent activity
- We could not deliver to the address provided by yourself
- Force Majeure
- In the event of misspelling, pricing or other errors or mistakes in the website information
3. PRICING AND PAYMENT
The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order.
Maison Beau has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which may appear on the Site.
There are various payments available to you which will be available upon adding your country during the checkout process. Please note we do not accept cash or cheques. BACS payments may be available if confirmed in advance with our MB Team.
All payments are subject to validation checks and authorisation by the payment service provider you have chosen. If the provider refuses to, or does not authorise payment, for any reason, you will then be notified by email and/or during checkout.
4. SHIPPING & DELIVERY
All orders made on the Maison Beau website are dispatched from the UK. We aim to dispatch all orders within 2 working days; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in your shipping confirmation email.
You may be given various delivery options. The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process.
Next Day Delivery is not currently applicable, although a service we hope to offer soon. Although some orders dispatched Royal Mail 24 may arrive the next working day, this is not the projected timeframe and cannot be guaranteed. 3-5 working days must be allowed from the time of your dispatch email.
Free delivery is only applicable to orders over the specified basket value as declared on the Maison Beau website homepage. Orders with free delivery will be dispatched with our Standard Delivery service.
We will carry out a pre-authorisation check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
Maison Beau cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following: Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics/pandemics or failure of public or private telecommunications networks.
4.8 Our carriers do not deliver Sundays and public holidays.
5. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
You can return products up to 14 days after receipt of your order. Returns are accepted if the product is in its original condition, with the original order summary. No stains, marks, pulls or rips must be present. Please note our Refund Policy may vary throughout peak sales times and may not apply to reduced items.
Maison Beau will not bear the cost of the return, this must be covered by the customer. Please check out our Returns Policy within our Returns page.
Once your return reaches us and has been processed by our MB Team, we will issue your refund. We will endeavour to complete your return within 48 hours on working days (Monday-Friday). Please allow up to 7 days for your funds to arrive back into your account as timeframes can be dependent on your payment method and bank.
Refunds may only be made to the same payment method used to place the order, not to a third party.
Any purchases made from our Sale are non refundable.
6. PROMOTIONS / OFFERS
Only one discount code can be used per order. Maison Beau reserves the right to refuse or cancel the use of a discount code without any further discussion.
We take any complaint very seriously and aim to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to contact our MB Team as soon as possible on
9. INTELLECTUAL PROPERTY RIGHTS
Maison Beau owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
Permission is granted to temporarily download one copy of the materials (information or software) on the Maison Beau website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on the Maison Beau website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Maison Beau at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
These Terms & Conditions were last modified on 24th October 2020.